Privacy Policy

Last Updated: August 21, 2026

Paani Energy Pvt. Ltd. (“Paani Energy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website https://paanienergy.com/ (the “Website”), contact us, submit an enquiry, request information or a quotation, or otherwise interact with us through the Website.

By using the Website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Paani Energy

Paani Energy Pvt. Ltd. is a solar energy solutions company based in Ranchi, Jharkhand, India, providing solar products and services across India.

Our Website primarily functions as a product and services catalogue and an information platform. We do not currently sell products directly through an online checkout facility on the Website.

Customers may contact us through the Website or other communication channels to enquire about our products and services, request quotations, discuss project requirements, or seek technical or commercial information.

2. Information We May Collect

Depending on how you interact with us, we may collect information that you voluntarily provide to us.

This may include:

A. Contact Information

When you contact us or submit an enquiry, we may collect:

Name
Phone/mobile number
Email address
Address or location
Company or organization name
Designation or business details, where relevant

B. Project and Requirement Information

If you request information, a quotation, site assessment, or solar solution, we may collect information necessary to understand your requirements.

This may include:

Project location
Type of property or project
Solar energy requirements
Electricity consumption or load information
Details relating to an existing solar system
Electricity bill information provided by you
Water pumping requirements, where applicable
Equipment or product requirements
Installation or site-related information
Other information you voluntarily provide to help us prepare a quotation or proposal

C. Communication Information

If you contact us by email, telephone, WhatsApp, contact forms, or other communication methods, we may retain information relating to those communications for customer service, enquiry management, business administration, and record-keeping purposes.

D. Technical Information

When you visit our Website, certain technical information may be collected automatically by our hosting provider, analytics tools, security tools, or other website technologies.

This may include, where applicable:

IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Approximate time and duration of visits
Website interaction information
Technical and diagnostic information

The exact information collected may depend on the technologies and third-party services used on the Website.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to help operate, secure, analyze, and improve the Website.

Cookies are small text files that may be stored on your device when you visit a website.

Cookies may be used for purposes such as:

Keeping the Website functioning properly
Understanding how visitors use the Website
Improving Website performance
Remembering preferences
Measuring Website traffic
Detecting security or technical issues

Some cookies may be placed by third-party service providers that provide analytics, security, hosting, or other Website functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some Website features.

4. How We Use Your Information

We may use information collected from or provided by you for legitimate business purposes, including to:

Respond to your enquiries.
Provide information about our products and services.
Prepare quotations and proposals.
Understand your solar energy requirements.
Arrange site visits or consultations.
Provide installation or maintenance-related services.
Communicate with you regarding enquiries or projects.
Provide customer support.
Process and manage business relationships.
Improve our Website, products, and services.
Maintain Website security.
Detect, investigate, and prevent fraud, abuse, or unauthorized activity.
Maintain business and transaction records.
Comply with applicable laws and legal obligations.
Protect our rights, property, Website, employees, customers, and other stakeholders.

We will generally use personal information only for purposes reasonably connected with the reason it was provided or for other purposes permitted by applicable law.

5. Legal Basis for Processing

Where applicable, we may process personal information based on:

Your consent.
Your request for information, products, services, quotations, or other assistance.
The need to take steps at your request before entering into a business relationship or agreement.
Our legitimate business purposes.
Compliance with applicable legal or regulatory obligations.
Protection of our legal rights and interests.

Where consent is required under applicable law, we will seek appropriate consent before processing information for the relevant purpose.

6. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information where reasonably necessary with:

Service Providers

We may use third-party service providers to support our business and Website operations, including providers of:

Website hosting
Website maintenance
Analytics
Security
Email
Communication services
IT services
Customer support
Other business-related services

Such providers may process information on our behalf as necessary to provide their services.

Manufacturers and Suppliers

Where necessary to respond to an enquiry, prepare a quotation, determine product suitability, provide technical support, process a warranty-related matter, or provide a product or service, we may share relevant information with manufacturers, suppliers, distributors, or other business partners.

We will seek to limit such information to what is reasonably necessary for the relevant purpose.

Government and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or government authority.

Professional Advisors

Where reasonably necessary, information may be shared with professional advisors such as lawyers, accountants, auditors, consultants, or other advisors, subject to appropriate confidentiality obligations where applicable.

Business Transfers

If Paani Energy undergoes a merger, restructuring, sale of assets, acquisition, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. Information Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Responding to enquiries.
Providing products or services.
Managing customer and business relationships.
Maintaining business records.
Complying with legal, tax, accounting, regulatory, or contractual requirements.
Resolving disputes.
Establishing, exercising, or defending legal claims.
Maintaining legitimate business records.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information.

Depending on the circumstances and applicable law, these may include the right to:

Request information about the personal data we process about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Request information about how your personal information is being processed.
Raise a concern or complaint regarding our handling of your personal information.

Some rights may be subject to legal or contractual limitations.

To exercise a privacy-related right or make a request, please contact us using the details provided in the Contact Us section below.

10. Accuracy of Information

We rely on the information provided by you to respond to enquiries and provide our products and services.

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.

If your information changes, you may contact us to request an update or correction.

11. Children’s Privacy

Our Website is intended for general audiences and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, manufacturers, suppliers, or other external websites.

This Privacy Policy does not apply to the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Paani Energy is not responsible for the privacy, security, content, or practices of third-party websites.

13. Third-Party Services

Certain features of our Website may rely on third-party services, such as hosting, analytics, security, communication, maps, embedded content, or other technologies.

These third parties may process technical or other information in accordance with their own privacy policies and terms.

Where appropriate, you should review the privacy policies of those providers to understand how they handle information.

14. International Data Transfers

Because we may use third-party service providers whose infrastructure or servers may be located outside India, your information may, where applicable, be processed or stored outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

15. Direct Marketing and Communications

We may contact you regarding your enquiries, quotations, products, services, projects, maintenance requirements, or other legitimate business communications.

Where permitted by applicable law, we may also communicate information about products or services that may be relevant to your business or requirements.

You may request that we stop sending non-essential promotional communications by contacting us at:

contact@paanienergy.com

Please note that even if you opt out of promotional communications, we may still send essential communications relating to an enquiry, quotation, transaction, service, warranty, payment, or other existing business relationship.

16. Changes to Personal Information

If you believe that the personal information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected.

We may request reasonable information to verify your identity before processing certain requests.

17. Privacy Complaints and Grievances

If you have a concern, question, or complaint regarding how we handle your personal information, you may contact us using the details below.

We will review privacy-related complaints and take reasonable steps to address legitimate concerns in accordance with applicable law.

Privacy Contact

Paani Energy Pvt. Ltd.

Email: contact@paanienergy.com

Address:
Sarveshwari Niketan, Radium Road,
Ranchi, Jharkhand – 834001, India

Phone: +91-7542836001

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, legal requirements, or other circumstances.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Your continued use of the Website after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

19. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact us: